Author of quotes: Dmitry Vasilyevich Breitenbecher

If You fall asleep fashion terms about "time Windows", "sprint", "scrum", it is not necessary to nourish illusions. Many managers basically do not know what it is and run as usual.

The world is changing and adaptive models are necessary because we need new products, new services, new processes, including management. It needs to be able to combine the desirable, from the point of view of the client, on the one hand, technologically possible and economically viable - with the third.

As they say, skill is manifested not in a straight line, namely on the turns.

Let's first define what "agile". Simply, this is an adaptive model, when employees are pulled out of their familiar, existing separate departments and included in self-managed groups that are focused on customers.

You can make a mistake, it is only important the time to report it. Then it is not a bug - it's an investment in additional skills and restructuring processes, so mistakes sometimes even useful. As for new ideas and proposals, I am even inclined to a greater extent to promote beautiful, interesting failure than a mediocre success.

Economy of perceptions is not only fun. And born this perception is not in the head offices and in the field at the point of interaction with the client.

Now the greatest growth occurs in sectors associated with services. The services sector is growing radically faster production. It tells about the transition to the economy of perception in General, when customers are moving from passive consumption to active participation.

When we buy a Bank product, open an account, Deposit or credit card we do not carry out some function, we perceive the situation. Now the whole world is a solid economy perception. Therefore, perception should be prepared as carefully as the product itself.

Height as the name of a Bank product, - something clear, associated with achievement, of overcoming and success. In my opinion, it appeals to the entrepreneurial spirit of the majority of our clients. A lofty goal, though unfulfilled, more nefarious purposes, though achieved, so the name "Height" is conciseness and simplicity, and a certain symbolism, and most importantly - emotion.

I wanted to get away from the same type of advertising messages in Private Banking. Open the website of any Bank that works with wealthy clients everywhere as a blueprint: an individual approach to each client, an exclusive set of banking services quality VIP office... And there pile up nastavljaju words "elite", "privileged", "prestige", "status". In the result the names of products for private clients are often quite comical nature, such as "Super-mega-elite-luxury-the privilege-extra-VIP - plus".

A Charter to argue about what to do, switch to the question: "Who is guilty?".

Question this is not always the objection, so no need to take the question as a challenge. It's just the need for additional information. Long-standing practice of conducting negotiations has shown that even if there are objections, you must first convert them into doubt, and then to formulate a question. And this should show the location and the desire to understand the interlocutor.

Corrected and translated to the leadership mistake is not a mistake, it's an investment in change for the better in new knowledge and competence. Needs to be built operating system, by which any remark or request of the client, or flaw in the work of the Manager instantly processed and replicated back already with the ready decision for all other managers.

The General trend that individualization is seeping into mass production. In the banking sector, it also occurs due to the analysis of databases and automation of relationship management. So now the data, along with technology and people, one of the main assets of the Bank, and often the most important.