Author of quotes: Eliyahu Goldratt

- What is worse than criticism?
- Constructive criticism. You're right, but hitting below the belt. This people do not forgive.

You know, it's amazing how deeply ingrained the concepts about which we are constantly told and that every day practice, but do not take the trouble yourself to think about them.

... a way of summing up the answers through the questions - this Socratic approach is very effective at helping to remove the thick layers covering common sense common practice.

People resist change that you suggest, not because it is peculiar to human nature in General, but because in this particular case, they believe that such changes are not good enough or the risk is too great.

- ... If I was lacking something almost every hour, now - time, maybe twice a day. And you know, boss, - she said excitedly, - maybe this is the reason a good mood. Customers find what they want and become satisfied customers.

... inventory reduction will not help increase profits, but it will increase the inventory turnover.

People are constantly faced with the same problem, and that he would not do, nothing happens. Then, in the case involving defense mechanisms. There is a significant time - and all of these problems grow to be recognized as problems, becoming only the facts that you need to accept.

... I divide people into two categories: those who assess their own success by comparing yourself with some samples, and those who absolutely don't care what others have achieved. These people judge themselves based on how they were able to realize the potential of a situation in which they find themselves.